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EaseFlow Help & Support

Need help? We're here for you.

If you have a question, encounter an issue, or want to share feedback, feel free to get in touch.

Email: easeflowsupport@163.com

Frequently Asked Questions

How do I change the app language?

Open EaseFlow → Settings → Language.

You can follow your system language or select a language for EaseFlow independently.

How do I turn off voice guidance?

Open Settings and turn off Default Voice Guidance under Training Preferences.

This changes the default for new sessions. Some sessions also allow you to choose voice guidance individually.

Why do some exercises require manual confirmation?

Some guided exercises use manual confirmation so you have enough time to adjust your position and move at your own pace.

Does EaseFlow save my workout history?

The current version does not store a permanent workout history or require an account.

What if voice guidance isn't working?

Check your device volume, the app's voice guidance settings, and whether a system voice is available for your selected language.

You can still follow the on-screen instructions and continue manually without audio.

What should I do if an exercise hurts?

Stop any movement that causes significant pain or unusual discomfort.

EaseFlow is not a substitute for medical advice. If pain, numbness, or other concerning symptoms persist, consult a healthcare professional.

Report an Issue

To help us understand an issue, you can include:

  • Device model and iOS version
  • EaseFlow app version
  • Selected app language
  • A description of the issue and steps to reproduce it
  • Screenshots, if helpful

Please do not send passwords, identity documents, or unnecessary sensitive health information.

Contact Us

EaseFlow Support

easeflowsupport@163.com

Thank you for helping us make EaseFlow better.

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